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Privacy Policy

Information for visitors in compliance with General Data Protection Regulation GDPR (European regulation EU no. 679/2016).


In compliance with art.13 of the European Regulation (EU) no. 679/2016 General Data Protection Regulation (GDPR), Creditis Servizi Finanziari SpA, as Data Controller, wishes to inform you about the processing of your personal data.

To this extent, we would like to specify that pursuant to the aforementioned legislative provision we mean:
  • “Data Controller”: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  • “Processing”: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
  • “Personal data”: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The GDPR underlines the importance of the protection of the rights of the data subject (Chapter III of the GDPR) by defining strict rules that the data controllers and all subjects who process personal data must observe in order to adequately protect the personal data entrusted to them

We report the main ones below here:
  • right of access: the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and further information;
  • right to rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning him or her;
  • right to erasure (“Right to be forgotten”): the right to obtain the erasure of personal data concerning him or her without undue delay, should one of the instances mentioned by GDPR be verified;
  • right to restriction of processing: the right to obtain the restriction of processing, should one of the instances mentioned by the Article 18 of the GDPR be verified;
  • right to data portability: the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, in compliance with the instances mentioned by the Article. 19 of the GDPR;
  • right to lodge a complaint: the right to lodge a complaint with a single supervisory authority.

Browsing Data

When browsing this website, personal data will be collected within specific sections through electronic forms accompanied by additional information on the use of the data that supplement this.

The data communicated by those who access the site will be used by Creditis Servizi Finanziari S.p.A. in full compliance with the provisions of the European Regulation (EU) no. 679/2016 General Data Protection Regulation (GDPR) and processed both manually and automatically.

The treatments connected to the web services of this site are handled by staff of Creditis Servizi Finanziari S.p.A. in charge of processing, or by any persons appointed directly and exclusively by Creditis to carry out occasional maintenance operations.

Access to the site does not require entering your personal details, but – in relation to the areas reserved for customers who use device services and / or consultation of confidential data (e.g. bank statement of your credit card) – only the codes of access received individually.

No data deriving from the consultation of the web service is communicated or published.

IT systems and software procedures used to consult this website acquire, for the duration of the connection only, some identification data implicit in the use of Internet communication protocols. These identification data are not stored permanently and are not collected to be associated with identified interested parties, but by their very nature they could, through processing.

This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) notation addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s computer environment.

The optional and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address necessary to respond to requests, as well as any other personal data included in the message. The use of personal data for the possible sending of advertising material, commercial information, sale of products or services by Creditis Servizi Finanziari S.p.A. can only take place after the sender has given his consent.

Creditis Financial Services S.p.A. guarantees the adoption of appropriate security measures aimed at preventing the risk of destruction and loss of the collected data, as well as unauthorized or unauthorized access to the same.

Further information on the methods and purposes of the processing of personal data are provided in the various sections of the site on the occasion of their communication by the visitor.

The interested party is entitled to the rights referred to in Articles 15, 16, 17, 18, 20 and 21 of the European Regulation (EU) no. 679/2016 General Data Protection Regulation (GDPR). To exercise these rights, you can contact the “Responsible for managing the information to be provided to interested parties” at Creditis Servizi Finanziari S.p.A., Via Magazzini del Cotone, 17 – 16128 Genoa and / or by fax at no. 010/5792702 (e-mail address

It should be also noted that the Creditis Servizi Finanziari S.p.A. website it can also accept promotional offers of products and services from third-party companies: if the visitor does not want his data to be disclosed to these subjects, he may not join the promotion. It is understood that Creditis Servizi Finanziari S.p.A. is completely unrelated to the processing of the visitor’s personal data carried out by third-party companies whose site can be reached via links from that of Creditis Servizi Finanziari S.p.A.

For more information on privacy, it is suggested to consult the official website of the Italian Authority for the protection of personal data:


Cookies are not used to transmit information of a personal nature. The use of the so-called cookie-session (which are not stored permanently on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow safe exploration and efficient site.

The presence of persistent cookies is reported before accessing the section of the site in which they are used and they are applied, with the consent of the interested party, only to fulfill his requests. The nature of the provision of data is mandatory when necessary for the performance of any requested service: the refusal to provide data makes it impossible to provide the requested service.

The data may in any case be disclosed to persons delegated to carry out the activities necessary for the provision of the service rendered and disseminated exclusively for this purpose.